Privacy Policy

1. Introduction

Motho (Pty) Ltd ("Motho", "we", "us" or "our") respects your privacy and is committed to protecting the personal information we process. This Privacy Policy explains how we collect, use, store, share and protect personal information when you use the Motho website and platform.

2. Who we are

Motho is a South African shipping platform. Our registered details are:
Motho (Pty) Ltd
Registration number: [insert]
Registered address: [insert]
Contact email: privacy@motho.io

3. What personal information we collect

We collect information that you provide directly to us, including your name, business name, contact details, billing information, and store integration details. We also collect information generated through your use of the Services, such as shipment details, tracking events, and support requests.

When you visit our website, we may collect technical information such as your IP address, browser type, device information, and cookies through standard analytics tools.

4. How we use personal information

We use personal information to:

• provide and manage the Motho platform and your account;
• book shipments, generate waybills, and share tracking information with Courier Partners;
• process payments and issue invoices;
• communicate with you about your account, support requests and updates;
• improve our products, detect fraud, and maintain security; and
• comply with legal and regulatory obligations.

5. Legal basis for processing

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). Processing is generally necessary to perform our contract with you, comply with our legal obligations, protect our legitimate interests, or with your consent where required.

6. Sharing personal information

We share personal information with Courier Partners only to the extent necessary to fulfill a shipment. We may also share information with trusted service providers who help us run the platform (such as hosting, payment and analytics providers), under strict confidentiality and security obligations.

We do not sell personal information. We may disclose information if required by law or to protect our rights.

7. International transfers

Some of our service providers may process data outside of South Africa. Where this occurs, we take steps to ensure an adequate level of protection in accordance with POPIA.

8. Security

We implement reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access or disclosure. No online system is completely secure, and we encourage you to use strong passwords and report any suspected breach.

9. Your rights under POPIA

You have the right to request access to, correction or deletion of your personal information. You may also object to processing, request restriction, or lodge a complaint with the Information Regulator of South Africa. To exercise your rights, email us at privacy@motho.io.

10. Cookies and similar technologies

We use cookies and similar technologies to operate the website, remember your preferences, and understand how visitors use the site. You can manage cookies through your browser settings.

11. Retention

We keep personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Once no longer needed, we securely delete or anonymise it.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on our website and update the "Last updated" date.

13. Contact us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@motho.io.